FAQs

FREQUENTLY ASKED QUESTIONS

Which Heat Pump is Best?

All our brands represent excellent quality and value, however to really answer this question properly we need to listen to what you are trying to achieve – and then measure up and size your room or house – and only then will we be able to offer you some clear options and pros and cons. Are you after lowest initial cost? Or lowest running costs? Best reliability? WiFi control? Generally all models offer excellent efficiently and low noise levels – some however are better than others, and arguably there is a best one for each purpose. We can offer you as many free quotes as you need to help you make the best decision. There are also other brands out there that we don’t offer – happy to help you compare our offer to those too.

Are Heat Pumps expensive to run?

No! A heat pump can heat and cool. It uses vastly less energy than plain old electric heaters, or gas heaters – and costs massively less to run. As an example a normal electric heater (a fan heater, oil column, for wall panel) produces 1kW of heat for each 1kW of electricity used. A small heat pump can easily product 4kW of heat with only 1kW of electricity. Yes – you read correctly, that’s actually 4 x as much, and is 400% efficient! So no, heat pumps are not expensive to run, in fact we firmly believe they are the cheapest form of heating and cooling solution available – by a very significant margin.

Can a Heat Pump also Cool?

Yes. Another name for a Heat Pump is Air Conditioner. All our Heat Pumps and Ducted Systems (which are just massive hidden heat pumps can BOTH heat AND cool (though not at the same time!) This is why we like to say that a solution from us will keep you cool on the hottest days, and warm on the coldest.

How long does installation take?

Every solution is a little different, however we aim to finish every single instal on the same day. A simple Heat Pump instal can take 3-4 hours, and a Ducted System will take up a whole day generally. We can discuss this with you before you choose to go ahead, and we’ll make sure you know exactly what to expect.

Why should I choose Auckland Energy Solutions?

We take pride in what we do, and offer honest advice and soundly thought out options. We get a kick out of great customer feedback – and we are really proud of our Google reviews and awesome customer feedback. Our goal is to offer the right solution, with the best possible quality and price. We’re family run, and operate a strong team of helpful professional technicians who are respectful, courteous and extremely capable. We really do care!

How long have you guys been around?

We started off in 2014 in a garage, and now operate with a warehouse and production facility. Since we’ve started we’ve installed solutions in literally thousands of homes – and we’re still growing fast

Which Brand is the best one to choose?

All our brands come with at least 5 years warranty, and 6 years for Fujitsu. We believe we offer the 4 brands with the best quality, performance and value in the industry. Everyone has slightly different needs though – so we will propose a solution that we think is the best for you, specifically.

How do I get a quote?

We need to determine the right specification and sizing for your room or house. We can do this off plans, and photos (showing locations), or (our favourite way) is a free home consultation. Often what we do is a desk based quote first (using your plans or room dimensions) then come out to verify installation details with you – so you know we will be great value before you meet us. We aim to never add charges onto the bill later – 98% of our quotes are billed at the exact price in the quote and we prefer ‘fixed price’ quotations because we don’t believe in giving people nasty surprises on their bill.

If I want to proceed, what do I do?

Our quote will explain what to do, it’s really simple. Just follow the instructions and we’ll be back in touch really soon to agree an installation date and time that suits you.